Qanova Group is committed to safeguarding your personal data in compliance with the Personal Data Protection Act 2010 (PDPA). This notice outlines how we collect, use, and protect your personal data.
1. Collection of Personal Data
1.1 Consent to Collection of Data
By accessing our website (www.qanova.cymricweb.com), submitting personal data to us, communicating with us, or interacting with us in any manner, you acknowledge and agree to be bound by the terms of this Privacy Policy. You further consent to the collection, processing, usage, retention, disclosure, and transfer of your data, including cross-border transfers outside Malaysia, in accordance with the provisions set forth herein and as permitted under applicable data protection laws.
1.2 Type of Data Collected
We may collect and process various categories of personal data, including but not limited to your full name, contact information such as phone number and email address, details pertaining to your company or organisation, and/or any other information deemed necessary and relevant for the provision of our services. The collection, processing, and retention of such personal data shall be conducted under the Personal Data Protection Act 2010 (PDPA).
1.3 Source of Data Collection
All information requested in the relevant forms is required unless specified otherwise. If you choose not to provide the necessary information, we may be unable to process your request or deliver the relevant services. We may collect your personal data through various means, including (a) information you provide when communicating or interacting with us, (b) publicly available sources, and (c) information lawfully provided to us by third parties in compliance with applicable data protection laws.
2. Purpose of Collecting Personal Data
Your personal data is collected and processed for lawful purposes, including but not limited to:
● Facilitating communication and business relationships
● Ensuring the efficient provision of our services,
● Managing transactions and payments, and
● Complying with legal and regulatory requirements.
Additionally, we may process your personal data to (a) provide you with relevant information or services, (b) address your inquiries, (c) conduct direct marketing activities, (d) offer technical support, (e) manage business administration tasks, (f) host and maintain our website, (g) uphold network and information security, (h) detect, investigate, and prevent fraud or other criminal activities, (i) enforce or protect our rights as well as yours, (j) fulfil our legal obligations, and (k) support the overall conduct of our business operations and service delivery.
3. Disclosure of Personal Data
3.1 Within Qanova Group
We may provide access to or disclose your data with our affiliates, subsidiaries, and business partners to facilitate business operations, enhance service delivery, and support internal administrative functions. Access to your data within the company is restricted to authorised personnel who require such information to perform their duties in accordance with established policies and confidentiality obligations.
3.2 With third parties
Your data may be disclosed with third-party service providers, contractors, banks, and financial institutions engaged to support our business operations. We may share your personal data with government agencies, statutory bodies, or enforcement authorities, where required under applicable laws, regulations, court orders, or directives from governmental authorities. Furthermore, our website may contain links to third-party websites that operate under separate privacy policies. If you access these external websites, please be aware that they have their own privacy policies, and we do not assume any responsibility or liability for their content, policies, or practices.
4. Cookies
A cookie is a small data file stored on your electronic device that enables websites to track your browsing activity and retain certain information about you. We may utilise these cookies on our website to enhance service quality, optimise website functionality and performance, and improve user experience. By using our website, you consent to our use of cookies under this Privacy Policy. You may manage, enable, or disable cookies at any time by adjusting your browser settings.
5. Protection and Security of Personal Data
We recognize the importance of safeguarding your personal data and are committed to implementing appropriate security measures to protect it from loss, misuse, unauthorized access, disclosure, alteration, or destruction, taking reasonable and practical steps to ensure that your data is handled securely. Any disclosure to authorised agents, service providers, or business intermediaries is subject to strict confidentiality obligations, requiring them to safeguard your data. While we take all reasonable precautions, no method of transmission or storage is entirely secure, and absolute protection cannot be guaranteed.
6. Retention of Personal Data
Your personal data will be retained for the duration necessary to fulfil the purposes for which it was collected, including but not limited to compliance with legal, regulatory, tax, accounting, or audit obligations. The retention period is determined based on factors such as the nature, sensitivity, and amount of data, the potential risk of unauthorized access or disclosure, the intended purposes of processing, and applicable legal obligations. Where permissible by law, we may anonymise personal data for research or statistical purposes, in which case it may be retained indefinitely without further notice. Furthermore, in exceptional circumstances, personal data may be retained beyond the standard retention period
if necessary for: -
● Ongoing or anticipated legal proceedings,
● Regulatory or law enforcement investigations,
● Suspected criminal or fraudulent activities, and/or
● Any other circumstances deemed to have historical or evidentiary significance.
Upon the expiration of the applicable retention period, we shall take all reasonable measures to ensure that personal data is securely disposed of, permanently deleted, or irreversibly anonymized, in compliance with relevant data protection laws and regulations.
7. Access and Correction
You have the right to access, correct, and control the processing of your personal data, subject to certain legal exceptions. To exercise these rights, you may submit a written request using the contact details provided in Section 8.
These rights include but are not limited to the following:
● Right of Access – You may request access to your personal data held by us and obtain confirmation as to whether it is being lawfully processed.
● Right to Correction – You may request the correction of any inaccurate, outdated, or incomplete personal data. Verification of the new information may be required.
● Right to Withdraw Consent – If you previously gave consent for your data to be processed, you may withdraw it at any time. However, this may affect our ability to provide certain services to you.
● Right to Restrict Processing – You may request that we limit the processing of your data in specific situations, such as verifying the accuracy of data.
● Right to Object – You may object to the processing of your personal data for direct marketing purposes at any time.
● Right to Prevent Harmful Processing – If the processing of your data is likely to cause substantial harm or distress, you may request that it be stopped, provided you have valid grounds.
All requests will be handled in accordance with the PDPA 2010, subject to verification, legal requirements, and any applicable processing fees. If a request is denied, we will inform you of the reasons as permitted by law.
8. Contact Information
If you have any inquiries or requests regarding the processing of your personal data, please contact us at the details provided below. For any questions or concerns about this Privacy Policy or our data protection practices, you may also reach out to us via email or telephone number.
Qanova Group
No 413, Lebuh Chulia
Georgetown, Pulau Pinang, Malaysia.
Email: hello@qanova.com.my
Tel: +604 306 7511
9. Changes to This Notice
We reserve the right to update this Privacy Policy from time to time as we deem necessary by placing an updated version on our website with the date of the last update. By continuing to visit our Website, continuing to use or engage our services or continuing to communicate with us following the update to this Privacy Policy, you are accepting the changes to the terms of this Privacy Policy and consenting to our continued collection, use, retention and disclosure of your Personal Data.
